Refund and return
Important message regarding deliveries and orders!
Monday, Tuesday and Wednesday, place your orders before 6 p.m. to receive them within 2 to 5 working days. On Thursdays and Fridays, always order before 6 p.m. to receive them the following week during working days (usually between Monday and Wednesday). Do not forget that upon receipt of an order, approximately 1 hour is devoted to its preparation and is then dispatched.
I AM NOT RESPONSIBLE FOR ORDERS ONCE THEY ARE IN THE CARRIER'S TRUCK.
You will now receive your tracking number to track your orders.
On the other hand, when you place your orders, please leave me all your information, otherwise you will be unable to have the information of the tracking number (tracking). For monthly powder collections, DELIVERIES ARE NOT INCLUDED and you must pay $15 for delivery.
DON'T FORGET THAT PICKUP IN STORE IS ACCEPTED ONLY IF YOU PICK IT UP AND NOT SET AWAY TO ADD TO ANOTHER ORDER.
Refund Policy
We do not accept returns unless the item you purchased is faulty.
If you receive a defective item, please contact us at the telephone number or email address below and provide details of the product and the defect.
We will then tell you how to return the product.
You will be responsible for the shipping costs associated with returning your item.
We are not responsible for any loss or damage occurring during transit.
You must also, for all returns, prepay shipping charges.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect.
If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original payment method) and/or
a gift card will be given to you for the same value as the initial purchase.
Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.
A maximum period of 10 working days after receipt for exchange and refund.
Thank you for your usual cooperation and respect.
Creation ND
700 of the fairy
St-Lin Laurentians
J5M2S2
514-961-3741